To be completed: An opening clause stating that by accessing the website or using Geckonaut's services the user agrees to these terms, who the agreement is between, and what happens if a user does not agree.
To be completed: A description of what Geckonaut provides — the managed AI front desk services, including CometConcierge and RocketReply — and a statement that the services are provided as described in the applicable order or proposal.
To be completed: Who may use the services, any requirement that users have authority to bind their business, and the client's responsibilities for information they provide during onboarding.
Pricing for the services is described on the pricing page and confirmed in writing for each client.
To be completed: The formal payment terms — billing cycle, how monthly fees, usage fees, and the one-time setup fee are charged, accepted payment methods, late or failed payments, and the cancellation terms. This must match the commitments made on the pricing page, including the no-long-term-contract position once confirmed.
To be completed: The conduct that is prohibited when using the services — for example, unlawful use, misuse of the communication channels, and any activity that could harm the platform or other users.
To be completed: What the client is responsible for — for example, the accuracy of information they provide, obtaining any consents required for call recording in their jurisdiction, and their own regulatory compliance obligations. This section should be kept consistent with the shared-responsibility framing on the Security page.
To be completed: Ownership of the Geckonaut brand, software, and content; what rights the client receives; and ownership of client data and materials.
To be completed: Standard service disclaimers. A lawyer should draft this carefully — and ensure it is consistent with any estimates shown elsewhere on the site, such as the ROI calculator, which is already labeled as a directional estimate rather than a guarantee.
To be completed: The limitation of liability clause. This is a high-importance section that should be drafted by a qualified attorney.
To be completed: How the agreement starts, how either party may end it, what happens to client data on termination, and which provisions survive termination.
To be completed: A statement that the terms may be updated, how changes will be communicated, and how continued use constitutes acceptance.
Questions about these terms can be raised with our team.
To be completed: A contact method for legal inquiries — a dedicated email or mailing address. Until one is added here, the contact page can be used to reach Geckonaut.