Product · Deep Dive

Two products. One front desk that never stops.

CometConcierge handles every call. RocketReply handles every message. Two products our team builds, deploys, and fully manages for your business — so no lead, no patient, and no inquiry slips through, across voice, SMS, web chat, and DMs.

CometConcierge · The AI Voice Receptionist

Every call, answered.

CometConcierge picks up every inbound call — day, night, weekend, holiday — with a human-sounding voice that books appointments, answers questions, and routes urgent calls to your team in real time.

What it sounds like in the real world.

Watch CometConcierge answer a real call and book an appointment while the business owner is on a job — no missed call, no callback voicemail, no lost lead.

That's the entire point. Your team stays focused on what they do best. CometConcierge handles the phones.

— Capabilities

Every capability below is configured for you during onboarding and managed by our team from there. You approve how it works — you never have to build or maintain it.

Human-sounding voice

Powered by ElevenLabs voice technology. Optionally clone an existing team member's voice for continuity.

Real-time calendar booking

Direct integration with Google Calendar, Outlook, and most major scheduling platforms. Books with live conflict checks.

30+ languages

One phone number, every language your customers speak. Auto-detect or set per-line defaults.

Recordings + transcripts

Every call recorded and transcribed. Searchable inside your CRM or piped to your data warehouse via webhook.

Custom workflows

Branching logic, conditional routing, and intake questions tailored to your services, hours, and escalation rules.

Smart escalation

The AI hands off to a human the moment context or sentiment requires it. No customer left in a loop.

Response Latency
75–200ms
Real-time conversation flow
Coverage
24 / 7
Never sleeps, never closes
Languages
30+
Auto-detect on inbound
Answer Rate
100%
Every call, every time
RocketReply · The Omni-Channel Chatbot

Every message, answered.

RocketReply captures the leads who'd rather text than call. It qualifies, quotes, and books across SMS, web chat, Instagram DM, and WhatsApp — all from a single unified inbox connected to your existing tools.

SMS & Text Web Chat Instagram DM WhatsApp Facebook Messenger
— Capabilities

As with CometConcierge, we configure and manage all of this for you. RocketReply is set up, connected, and maintained by our team — there's nothing for you to build.

Sub-5 second replies

Average response time under five seconds, across every channel. Most leads don't wait — RocketReply doesn't make them.

Lead qualification

Asks the right questions to qualify each lead based on your criteria, then routes or books accordingly.

Intake form pre-fill

Captures all the info you'd normally collect on an intake form and pre-fills it before the human conversation begins.

Smart handoff to humans

Hands off the moment context or sentiment demands it. Your team picks up where the AI left off, with full conversation history.

Unified conversation history

One thread per contact, even when they jump from web chat to SMS to Instagram. No more fragmented context.

Direct booking

Same calendar integration as CometConcierge — books in real time with live availability and conflict checks.

Avg. Response Time
<5s
Every channel, every time
Channels
5+
SMS, web, IG, WhatsApp, Messenger
Coverage
24 / 7
Always-on inbox
Inbox
Unified
One thread per contact
Better Together

One front desk. Every channel.

CometConcierge and RocketReply share the same brain — your custom knowledge base, your booking rules, your escalation logic. Whether a customer calls or texts, they get the same answer, the same booking, the same experience.

CometConcierge

Voice calls

Your stack

CRM · Calendar · Inbox

RocketReply

Text & chat

Fully Managed Service

You won't manage any of this. We will.

Everything on this page — both products, every capability, every integration — is built, deployed, and operated by the Geckonaut team. There's no dashboard for you to learn and no system for you to maintain.

We build it Workflows, voice training, calendar and tool connections — all configured by our team.
We run it The system is operated and monitored entirely on our side. You never log in.
We fix it If it's ever not performing the way you want, that's on us to resolve — not you.
Most simple setups are live in 2–3 days. Multi-location and complex builds, about two weeks.

Both products run on HIPAA-ready infrastructure.

256-bit AES encryption at rest, TLS in transit, and automatic key rotation. When the HIPAA compliance package is enabled for a healthcare client, MFA and full audit logging apply account-wide, with BAA coverage set up during onboarding.

View security

Ready to put both to work?

Book a 20-minute demo. We'll show you exactly how CometConcierge and RocketReply would sound on your line, in your DMs, and inside your stack.